The following 6 questions may help you resolve the problem.
1. Is your browser supported?
netvibes supports all Firefox version up to 1.0, but we recommend to use the latest version available http://www.mozilla.com
2. Are you using a firewall?
If you are using a firewall, deactivate it then try to access to netvibes. If you are able to access now, the problem may be your firewall. Alternatively, you could add netvibes.com to your trusted list.
3. Are you behind a proxy?
If you are a proxy User can you contact your system administrator.
4. Is cookies enabled?
To check if cookies are enabled:
Click Tools
Click Options
Into Privacy tab, is the check box “Accept cookies from sites” ticked? If not, please tick it.
5. Is netvibes cookie blocked?
To check if netvibes cookie is not blocked:
Click Tools
Click Options
Select the ‘Privacy’ tab click on Exceptions button
If netvibes is on the list, click on it and then Remove site button.
6. Is javascript activated?
Click Tools
Click Options
Select the ‘Content’ tab, is the checkbox “Enable javascript” checked? If not, please tick it.
If after trying these 6 steps you are still stuck on the loading page, please send us an email via the Feedback Form and our Support Team will assist you as soon as possible.
The following 6 questions may help you resolve the problem.
1. Is your browser supported?
netvibes supports Internet Explorer 6, but we recommend to use Internet Explorer 7 http://www.microsoft.com/windows/ie/downloads/default.mspx
2. Are you using a firewall?
If you are using a firewall, deactivate it then try to access to netvibes. If you are able to access now, the problem may be your firewall. Alternatively, you could add netvibes.com to your trusted list.
3. Are you behind a proxy?
If you are a proxy User can you contact your system administrator.
4. Is cookies enabled?
To check if cookies are enable:
Click Tools and select Internet Options.
Select the Privacy tab.
Move the slider to at least Medium or lower.
5. Is netvibes cookie blocked?
Click Tools and select Internet Options.
Select the Privacy tab.
Click ‘Edit’
Type in netvibes.com in the ‘Address of Web Site’ box
Click ‘Allow’
Click ‘OK’ to close
Click ‘OK’ or ‘Apply’ to close.
Please restart your PC/laptop so enable the changes to take effect.
6. Is javascript activated?
Click Tools and select Internet Options.
Select the Security tab.
Click the Custom Level button.
Scroll down to the options under Scripting.
Under Active scripting, check Enable.
If after trying these 6 steps you are still stuck on the loading page, please send us an email via the Feedback Form and our Support Team will assist you as soon as possible.
The following 6 questions may help you resolve the problem.
1. Is your browser supported?
netvibes supports Internet Explorer 7, however we recommend you use the latest version on Windows Update: http://windowsupdate.microsoft.com
2. Are you using a firewall?
If you are using a firewall, deactivate it then try to access to netvibes. If you are able to access now, the problem may be your firewall. Alternatively, you could add netvibes.com to your trusted list.
3. Are you behind a proxy?
If you are a proxy User can you contact your system administrator.
4. Is cookies enabled?
To check if cookies are enabled:
Click Tools and select Internet Options.
Select the ‘Privacy’ tab.
Move the slider to at least Medium or lower.
5. Is netvibes cookie blocked?
Click Tools and select Internet Options.
Select the ‘Privacy’ tab.
Click ‘Sites’
Type in netvibes.com in the ‘Address of Web Site’ box
Click ‘Allow’
Click ‘OK’ to close
Click ‘OK’ or ‘Apply’ to close.
Please restart your PC/laptop so to enable the changes to take effect.
6. Is javascript activated?
Click Tools and select Internet Options.
Select the Security tab.
Click the Custom Level button.
Scroll down to the options under Scripting.
Under Active scripting, check Enable.
If after trying these 6 steps you are still stuck on the loading page, please send us an email via the Feedback Form and our Support Team will assist you as soon as possible.
The following 6 questions may help you resolve the problem.
1. Is your browser supported?
netvibes only supports Safari 2+, however we recommend you use the latest updates available on Mac Os Update (Click Apple Menu and choose Software update).
2. Are you using a firewall?
If you are using a firewall, deactivate it then try to access to netvibes. If you are able to access now, the problem may be your firewall. Alternatively, you could add netvibes.com to your trusted list.
3. Are you behind a proxy?
If you are a proxy User can you contact your system administrator.
4. Is cookies enabled?
To check if cookies are enabled:
Click Safari menu
Click Preferences
Into Security Tab, in the Accept cookies part, choose the checkbox near Always
5. Is javascript activated?
Click Safari menu
Click Preferences…
Select the ‘Security’ Tab, in the Web content part, check the checkbox near Enable Javascript
If after trying these 5 steps you are still stuck on the loading page, please send us an email via the Feedback Form and our Support Team will assist you as soon as possible.
The following 5 questions may help you resolve the problem.
1. Is your browser supported?
netvibes supports Opera 9.02, however we recommend you use the latest version http://www.opera.com
2. Are you using a firewall?
If you are using a firewall, deactivate it then try to access to netvibes. If you are able to access now, the problem may be your firewall. Alternatively, you could add netvibes.com to your trusted list.
3. Are you behind a proxy?
If you are a proxy User can you contact your system administrator.
4. Is cookies enabled?
To check if cookies are enabled:
Click Tools and select Preferences
Select the Advanced tab
Choose the Cookies tab
Choose the option: Accept cookies
5. Is netvibes cookie blocked and/or javascript activated?
Click Tools and select Preferences
Select the Advanced tab
Choose the Cookies tab
Click Manage cookies… button
Click Add… button
Into the site field, write: www.netvibes.com
Click Cookies tab
Choose Accept cookies
Click Scripting tab
Check the checkbox in front of Enable Javascript
Click OK
Click Close
Click OK
Please restart your PC/laptop so to enable the changes to take effect. If after trying these 5 steps you are still stuck on the loading page, please send us an email via the Feedback Form to our support team
When trying to access your netvibes page and all the modules are in tab called “Lost&Found”, this is due to a desynchronization with our server.
Do not move any module and use this url: http://www.netvibes.com/?reset_cache=1
Your page will be refresh with all the modules in the correct place. If you move modules, this url will not work and we will not able to restore the previous organisation.
This is due to a desynchronization with our server, please use the url http://www.netvibes.com/?reset_cache=1 to reinstate your account.
Web Page - disable Iframe - Private Page
This issue occurs when the website's script forces the page outside the netvibes' Iframe. Please use http://www.netvibes.com/?disableIframe=1 to disable the Web Page widget containing the (name of site) url.
Web Page - disable Iframe - Public Page
This issue occurs when the website's script forces the page outside the netvibes' Iframe. Go to your Public Page and paste http://www.netvibes.com/?disableIframe=1&visit=(your Public Page name). This will disable the Web Page widget.
Clearing cache under Firefox
To clear your cache under Firefox:
Sometimes, it may be necessary to clear your cache more than twice to rectify the problem.
Clearing cache under Internet Explorer 6:
To clear your cache under Internet Explorer 6:
Sometimes, it may be necessary to clear your cache more than twice to rectify the problem.
Clearing cache under Internet Explorer 7
To clear your cache under Internet Explorer 7:
Sometimes, it may be necessary to clear your cache more than twice to rectify the problem.
Clearing cache under Internet Explorer 8
To clear your cache under Internet Explorer 8:
Sometimes, it may be necessary to clear your cache more than twice to rectify the problem.
Clearing cache under Mozilla and Netscape
To clear your cache under Mozilla and Netscape:
Sometimes, it may be necessary to clear your cache more than twice to rectify the problem.
Clearing cache under Opera
To clear your cache under Opera:
Sometimes, it may be necessary to clear your cache more than twice to rectify the problem.
Clearing cache under Safari
To clear your cache under Safari:
Sometimes, it may be necessary to clear your cache more than twice to rectify the problem.
Clearing cache under Windows XP
To do a disk cleanup under Windows XP:
Clearing cache under Internet Windows Vista
To do a disk cleanup under Windows Vista:
Should you have any queries contained in this FAQ or any other related issue, please report it to our Support Team at http://www.netvibes.com/static.php?show=feedback.