If you encounter any trouble to access your account:
First, go to www.netvibes.com/?reset=1 and try to log in gain.
If the problem persists, check if you can reproduce it with another browser.

Browsers recommended for tests:

• Google Chrome – www.google.com/chrome
• Firefox – www.mozilla.com

If you can't reproduce it with another browser, it's probably an issue with the browser cache.
Click here to learn how to clear your browser cache.

There are a number of possible factors.
The following questions may help you resolve the problem:

1. Is your browser supported?

See the supported browser list below to check this.

2. Are you using a firewall?

If you are using a firewall, deactivate it then try to access your Netvibes page. If you are now able to have access, the problem may be with your firewall.
Alternatively, you can add Netvibes.com to your trusted list of domains.

Are you behind a proxy?

If you try to go to Netvibes.com from your workplace you may be behind a proxy that could block your access: contact your system administrator.

3. Are cookies enabled?

Firefox

• Click on the Firefox menu (mac) or “Tools” menu (Windows/PC)
• Select “Preferences….” (mac) or “Options” (Windows/PC)
• Select the Privacy panel
• Set Firefox will: “to Use custom settings for history”
• Check mark “Accept cookies from sites” to enable Cookies

Internet Explorer 8 & 9

• Click “Tools” and select “Internet Options”.
• Select the “Privacy” tab.
• Move the slider to at least Medium or lower.

Google Chrome

• Click on Chrome menu
• Select “Options” or “Preferences” on Mac and Linux
• Click the Under the Hood tab
• Click Content settings in the “Privacy” section
• Select “Cookies” on the left side
• Check the box near “Allow local data to be set”

Safari

• Click the Safari menu
• Click “Preferences”
• In the “Security Tab”, in the “Accept cookies” section, check the box near Always

Opera

• Click on Opera menu and select “Preferences” (mac) or “Options” (Windows/PC)
• Select the “Advanced” tab
• Choose the “Cookies” tab
• Choose the option: “Accept cookies”

4. Are Netvibes cookies blocked?

Firefox

• Click on the Firefox menu (mac) or “Tools” menu (Windows/PC)
• Select “Preferences….” (mac) or “Options” (Windows/PC)
• Select the Privacy panel
• Set Firefox will: “to Use custom settings for history”
• Click “Exceptions”
• If Netvibes is listed, click on its entry, then click “Remove Site”

Internet Explorer 8 & 9

• Click “Tools” and select “Internet Options”.
• Select the “Privacy” tab.
• Click “Sites”
• Type Netvibes.com in the “Address of Web Site” box
• Click “Allow”
• Click “OK” and close

Opera

• Click on Opera menu and select “Preferences” (mac) or “Options” (Windows/PC)
• Select the “Advanced” tab
• Choose the “Cookies” tab
• Click the “Manage cookies…” button
• Click the “Add…” button
• Into the site field, type: www.netvibes.com
• Click the “Cookies” tab
• Choose “Accept cookies”
• Click “OK” and close

5. Is javascript activated?

Firefox

• On the menu bar, open the Tools menu
• Click on “Add-ons”
• Select the “Plugins” tab
• Click on the Java item to select it
• Click “Enable”
• If it says “Disable”, Java is already enabled

Internet Explorer 8 & 9

• Click “Tools” and select “Internet Options”
• Select the “Security” tab
• Click the “Custom Level” button
• Scroll down to the options under “Scripting”
• Under “Active scripting”, check “Enable”

Safari

• Click Safari menu
• Click “Preferences…”
• Select the “Security” tab, in the Web content part, check the box near “Enable Javascript”

Opera

• Click on Opera menu and select “Preferences” (mac) or “Options” (Windows/PC)
• Select the “Advanced” tab
• Choose the “Scripting” tab
• Check the box in front of “Enable Javascript”
• Click “OK” and close

6. Are you using Firefox addons?

If you are using Firefox addons, try to deactivate them:

• Click “Tools”
• Click “Addons”

You can also try to create a new profile into your browser: http://kb.mozillazine.org/Profile_Manager

This is currently an issue with our server.
If the problem persists go to faq.Netvibes.com/service_status or www.twitter.com/Netvibes to check on its progress.

You may have installed too much feeds/widgets in your dashboard(s)
You should ideally not exceed 150/200 feeds/widgets per private dashboard for optimum use

• Follow the normal process to log in your Netvibes account from the Netvibes startpage
  
• When you'll see the URL: http://www.netvibes.com/privatepage/1 in the browser window field: Go to www.netvibes.com/account/pages
  
• Click on “Create” or “Dashboard wizard” to create a new private dashboard
• Click on “Rearrange tabs” and finally dispatch some tabs to the newly created dashboard
  

Trick to optimize the download speed of your page

• Go to “Settings”
• Select “General”
• Check the option “Only load modules for current tab”

Internet Explorer

• Click on the “Tools” menu at the top of the browser
• Select “Internet Options”
• Under “Home page”, type www.netvibes.com in the field
• Click “OK” to save the setting

Firefox

• Click on the Firefox menu (mac) or “Tools” menu (Windows/PC)
• Select “Preferences….” (mac) or “Options” (Windows/PC)
• On the “Main” tab select “Show my home page” for “When Firefox starts”
• Type www.netvibes.com in the field
• Click “OK” to save the setting

Google Chrome

• Click the wrench icon on the browser toolbar or click on the Chrome menu
• Select “Options” on PC or “Preferences” on Mac
• Click the “Basics” tab
• Go to the “On startup” section and select “Open the home page”
• Type www.netvibes.com in the field

Safari

• Click on the Safari menu at the top of the browser
• Click “Preferences” then “General” tab
• Select “Home page” for “New windows open with”
• Type www.netvibes.com in the field
• Close the window

Opera

• Click on Opera menu at the top of the browser
• Click “Preferences” then “General” tab
• Select “Start with home page” for “Startup”
• Type www.netvibes.com in the field
• Click “OK” to save the setting

For optimum use of your Netvibes dashboard, we recommend that you use the latest stable version of any browser of the following browsers.

• Google Chrome 11+
• Mozilla Firefox 5+
• Microsoft Internet Explorer 8+
• Opera 10+
• Safari 4+

When you sign in, don”t forget to check the “Remember me” box.
You must also allow your browser to save your login and password:

Internet Explorer

• Click on the “Tools” menu at the top of the browser
• Select “Internet Options”
• Go to “Autocomplete Settings” and check the “User names and passwords” box

Firefox

• Click on Firefox menu at the top left of the browser
• Select “Options” (PC) or “Preferences” (Mac)
• On the “Security” tab check “remember the password”

Google Chrome

• Click the wrench icon on the browser toolbar or click on Chrome menu
• Select “Options” on PC or Preferences on Mac
• Click the Personal Stuff tab
• Check “Offer to save passwords” option

Safari

• Click on the Safari menu at the top of the browser
• Click “Preferences” then “Autofill” tab
• Check “User names and passwords” & “Other forms” options
• Close the window

Opera

• Click on Opera menu
• Select “Preferences”
• Go to “Forms”
• Check “Enable Password Manager”
• Click “OK” to save

• Clear your browser cache
• Go to www.netvibes.com/?reset_cache=1 to clear your account cache
• Go to www.netvibes.com/?reset=1 to reset your Netvibes cookie
• Sign in

• Clear your browser cache
• Go to www.netvibes.com/?reset_cache=1 to clear your account cache
• Go to www.netvibes.com/?reset=1 to reset your Netvibes cookie
• Sign in

• Clear your browser cache
• Go to www.netvibes.com/?reset_cache=1 to clear your account cache
• Go to www.netvibes.com/?reset=1 to reset your Netvibes cookie
• Sign in

This is caused by a website in a Web page widget.
This issue occurs because the website’s script forces the page outside the Netvibes’ iframe.

If it happens on your public Page:

• Go to www.netvibes.com/xxx?disableIframe=1 (replace xxx by the name of your public page which is your username). This will disable the Web Page widget
• Delete the widget
• Return to www.netvibes.com

If it happens on your private dashboard:

• Go to www.netvibes.com/privatepage/1?disableIframe=1 to disable the Web Page widget containing this website
• Delete the widget
• Return to www.netvibes.com

You will still be able to add the ‘incriminated’ website with the essential widget ‘Link module’.

Sometimes, it may be necessary to clear your cache more than twice to solve the issue.

iPad/Safari

• Select the Settings icon
• Select “Safari”
• Select “Clear cache”
• Click on “Clear Cache”

Internet Explorer 8

• Log out of your Netvibes account and close all other open browser windows
• Click on “Tools”
• Navigate to the Safety menu and hit “Delete Browsing History” section
• Select “Temporary Internet” files and “History”
• Hit the “Delete” button

Internet Explorer 9

• Log out of your Netvibes account and close all other open browser windows
• Click on “Tools”
• Navigate to the Safety menu and hit “Delete Browsing History” section
• Select “Temporary Internet files” and “History”
• Hit the “Delete” button

Firefox

• Click on “Tools”
• Clear “Recent History”
• Select the “Everything from Time” range to clear drop down menu
• Select “Cache” button and click on the “Clear now” button

Google Chrome

• Select Chrome
• Clear Browsing Data on the menu bar
• Check the “Cache” box
• Use the “Clear data from this period” drop-down menu to select the amount of data you want to delete
• Click Clear Browsing Data
• Restart Chrome

Opera

• Log out of your Netvibes account and close all other open browser windows.
• Click the Tools menu at the top of your browser, and then select Preferences
• Click the Advanced tab
• Click History
• Click Empty now
• Click OK