My dashboard is stuck on loading

There are a number of possible factors. The following questions may help you resolve the problem:

1. Is your browser supported?

See the supported browser list below to check this.

2. Are you using a firewall?

If you are using a firewall, deactivate it then try to access your Netvibes page. If you are now able to have access, the problem may be with your firewall.

Alternatively, you can add Netvibes.com to your trusted list of domains. If you try to go to Netvibes.com from your workplace you may be behind a proxy that could block your access: contact your system administrator.

3. Are cookies enabled?

Firefox

  • Click on the Firefox menu (mac) or “Tools” menu (Windows/PC)
  • Select “Preferences….” (mac) or “Options” (Windows/PC)
  • Select the Privacy panel
  • Set Firefox will: “to Use custom settings for history”
  • Check mark “Accept cookies from sites” to enable Cookies
  • Internet Explorer 10 & 11
  • Click “Tools” and select “Internet Options”.
  • Select the “Privacy” tab.
  • Move the slider to at least Medium or lower.

Google Chrome

  • Click on Chrome menu
  • Select “Options” or “Preferences” on Mac and Linux
  • Click the Under the Hood tab
  • Click Content settings in the “Privacy” section
  • Select “Cookies” on the left side
  • Check the box near “Allow local data to be set”

Safari

  • Click the Safari menu
  • Click “Preferences”
  • In the “Security Tab”, in the “Accept cookies” section, check the box near Always

Opera

  • Click on Opera menu and select “Preferences” (mac) or “Options” (Windows/PC)
  • Select the “Advanced” tab
  • Choose the “Cookies” tab
  • Choose the option: “Accept cookies”


4. Are Netvibes cookies blocked?

Firefox

  • Click on the Firefox menu (mac) or “Tools” menu (Windows/PC)
  • Select “Preferences….” (mac) or “Options” (Windows/PC)
  • Select the Privacy panel
  • Set Firefox will: “to Use custom settings for history”
  • Click “Exceptions”
  • If Netvibes is listed, click on its entry, then click “Remove Site”

Internet Explorer 9

  • Click “Tools” and select “Internet Options”.
  • Select the “Privacy” tab.
  • Click “Sites”
  • Type Netvibes.com in the “Address of Web Site” box
  • Click “Allow”
  • Click “OK” and close

Opera

  • Click on Opera menu and select “Preferences” (mac) or “Options” (Windows/PC)
  • Select the “Advanced” tab
  • Choose the “Cookies” tab
  • Click the “Manage cookies…” button
  • Click the “Add…” button
  • Into the site field, type: www.netvibes.com
  • Click the “Cookies” tab
  • Choose “Accept cookies”
  • Click “OK” and close

5. Is javascript activated?

Firefox

  • On the menu bar, open the Tools menu
  • Click on “Add-ons”
  • Select the “Plugins” tab
  • Click on the Java item to select it
  • Click “Enable”
  • If it says “Disable”, Java is already enabled

Internet Explorer  9

  • Click “Tools” and select “Internet Options”
  • Select the “Security” tab
  • Click the “Custom Level” button
  • Scroll down to the options under “Scripting”
  • Under “Active scripting”, check “Enable”

Safari

  • Click Safari menu
  • Click “Preferences…”
  • Select the “Security” tab, in the Web content part, check the box near “Enable Javascript”

Opera

  • Click on Opera menu and select “Preferences” (mac) or “Options” (Windows/PC)
  • Select the “Advanced” tab
  • Choose the “Scripting” tab
  • Check the box in front of “Enable Javascript”
  • Click “OK” and close

6. Are you using browser addons or extensions ?


Sometimes third-party browser enhancements or ad blockers can cause problems with Netvibes. If you've tried our steps to clear your browser's cache and your dashboard still isn't loading correctly, you can turn your browser's enhancements (extensions or plugins) off or try  private mode to see if that resolves the issue.




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