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Troubleshooting common issues

Why is my page stuck on loading under Firefox?

The following 6 questions may help you resolve the problem.

1. Is your browser supported?

netvibes supports all Firefox version up to 16.0, but we recommend to use the latest version available http://www.mozilla.com

2. Are you using a firewall?

If you are using a firewall, deactivate it then try to access to netvibes. If you are able to access now, the problem may be your firewall. Alternatively, you could add netvibes.com to your trusted list.

3. Are you behind a proxy?

If you are a proxy User can you contact your system administrator.

4. Is cookies enabled?

To check if cookies are enabled:

Click Tools

Click Options

Into Privacy tab, is the check box “Accept cookies from sites” ticked? If not, please tick it.

5. Is netvibes cookie blocked?

To check if netvibes cookie is not blocked:

Click Tools

Click Options

Select the ‘Privacy’ tab click on Exceptions button

If netvibes is on the list, click on it and then Remove site button.

6. Is javascript activated?

Click Tools

Click Options

Select the ‘Content’ tab, is the checkbox “Enable javascript” checked? If not, please tick it.

If after trying these 6 steps you are still stuck on the loading page, please send us an email via the Feedback Form and our Support Team will assist you as soon as possible.

Why is my page is stuck on loading under Internet Explorer 8?

The following 6 questions may help you resolve the problem.

1. Is your browser supported?

netvibes supports Internet Explorer 8, but we recommend to use Internet Explorer 9 http://www.microsoft.com/windows/ie/downloads/default.mspx

2. Are you using a firewall?

If you are using a firewall, deactivate it then try to access to netvibes. If you are able to access now, the problem may be your firewall. Alternatively, you could add netvibes.com to your trusted list.

3. Are you behind a proxy?

If you are a proxy User can you contact your system administrator.

4. Is cookies enabled?

To check if cookies are enable:

Click Tools and select Internet Options.

Select the Privacy tab.

Move the slider to at least Medium or lower.

5. Is netvibes cookie blocked?

Click Tools and select Internet Options.

Select the Privacy tab.

Click ‘Edit’

Type in netvibes.com in the ‘Address of Web Site’ box

Click ‘Allow’

Click ‘OK’ to close

Click ‘OK’ or ‘Apply’ to close.

Please restart your PC/laptop so enable the changes to take effect.

6. Is javascript activated?

Click Tools and select Internet Options.

Select the Security tab.

Click the Custom Level button.

Scroll down to the options under Scripting.

Under Active scripting, check Enable.

If after trying these 6 steps you are still stuck on the loading page, please send us an email via the Feedback Form and our Support Team will assist you as soon as possible.

Why is my page is stuck on loading under Internet Explorer 9?

The following 6 questions may help you resolve the problem.

1. Is your browser supported?

netvibes supports Internet Explorer 9, however we recommend you use the latest version on Windows Update: http://windowsupdate.microsoft.com

2. Are you using a firewall?

If you are using a firewall, deactivate it then try to access to netvibes. If you are able to access now, the problem may be your firewall. Alternatively, you could add netvibes.com to your trusted list.

3. Are you behind a proxy?

If you are a proxy User can you contact your system administrator.

4. Is cookies enabled?

To check if cookies are enabled:

Click Tools and select Internet Options.

Select the ‘Privacy’ tab.

Move the slider to at least Medium or lower.

5. Is netvibes cookie blocked?

Click Tools and select Internet Options.

Select the ‘Privacy’ tab.

Click ‘Sites’

Type in netvibes.com in the ‘Address of Web Site’ box

Click ‘Allow’

Click ‘OK’ to close

Click ‘OK’ or ‘Apply’ to close.

Please restart your PC/laptop so to enable the changes to take effect.

6. Is javascript activated?

Click Tools and select Internet Options.

Select the Security tab.

Click the Custom Level button.

Scroll down to the options under Scripting.

Under Active scripting, check Enable.

If after trying these 6 steps you are still stuck on the loading page, please send us an email via the Feedback Form and our Support Team will assist you as soon as possible.

Why is my page is stuck on loading under Safari?

The following 6 questions may help you resolve the problem.

1. Is your browser supported?

netvibes only supports Safari 5+, however we recommend you use the latest updates available on Mac Os Update (Click Apple Menu and choose Software update).

2. Are you using a firewall?

If you are using a firewall, deactivate it then try to access to netvibes. If you are able to access now, the problem may be your firewall. Alternatively, you could add netvibes.com to your trusted list.

3. Are you behind a proxy?

If you are a proxy User can you contact your system administrator.

4. Is cookies enabled?

To check if cookies are enabled:

Click Safari menu

Click Preferences

Into Security Tab, in the Accept cookies part, choose the checkbox near Always

5. Is javascript activated?

Click Safari menu

Click Preferences…

Select the ‘Security’ Tab, in the Web content part, check the checkbox near Enable Javascript

If after trying these 5 steps you are still stuck on the loading page, please send us an email via the Feedback Form and our Support Team will assist you as soon as possible.

What can I do if my page is stuck on loading under Opera?

The following 5 questions may help you resolve the problem.

1. Is your browser supported?

netvibes supports Opera 12+, however we recommend you use the latest version http://www.opera.com

2. Are you using a firewall?

If you are using a firewall, deactivate it then try to access to netvibes. If you are able to access now, the problem may be your firewall. Alternatively, you could add netvibes.com to your trusted list.

3. Are you behind a proxy?

If you are a proxy User can you contact your system administrator.

4. Is cookies enabled?

To check if cookies are enabled:

Click Tools and select Preferences

Select the Advanced tab

Choose the Cookies tab

Choose the option: Accept cookies

5. Is netvibes cookie blocked and/or javascript activated?

Click Tools and select Preferences

Select the Advanced tab

Choose the Cookies tab

Click Manage cookies… button

Click Add… button

Into the site field, write: www.netvibes.com

Click Cookies tab

Choose Accept cookies

Click Scripting tab

Check the checkbox in front of Enable Javascript

Click OK

Click Close

Click OK

Please restart your PC/laptop so to enable the changes to take effect. If after trying these 5 steps you are still stuck on the loading page, please send us an email via the Feedback Form to our support team

My modules are in a "Lost&Found" Tab

When trying to access your netvibes page and all the modules are in tab called “Lost&Found”, this is due to a desynchronization with our server.

Do not move any module and use this url: http://www.netvibes.com/?reset_cache=1

Your page will be refresh with all the modules in the correct place. If you move modules, this url will not work and we will not able to restore the previous organisation.

All or most of my feeds/content have disappeared

This is due to a desynchronization with our server, please use the url http://www.netvibes.com/?reset_cache=1 to reinstate your account.

After adding a website in the Web Page module, my netvibes page keeps loading the website rather than netvibes. How can I restore my page?

Web Page - disable Iframe - Private Page

This issue occurs when the website's script forces the page outside the netvibes' Iframe. Please use http://www.netvibes.com/privatepage/1?disableIframe=1 to disable the Web Page widget containing the (name of site) url.

Web Page - disable Iframe - Public Page

This issue occurs when the website's script forces the page outside the netvibes' Iframe. Go to your Public Page and paste http://www.netvibes.com/xxx/?disableIframe=1 (replace xxx by the name of your public page). This will disable the Web Page widget.

Browser Support

  • Clearing cache under Firefox
  • Clearing cache under Internet Explorer 8
  • Clearing cache under Internet Explorer 9
  • Clearing cache under Mozilla and Netscape
  • Clearing cache under Opera
  • Clearing cache under Safari
  • Clearing cache under Windows XP
  • Clearing cache under Internet Windows Vista

Clearing cache under Firefox

To clear your cache under Firefox:

  • Log out of your netvibes account and close all other open browser windows.
  • Click the Tools menu at the top of your browser, and then select Options.
  • Click Clear private data, check the cache and cookies option
  • Click Clear private data now
  • Click OK.

Sometimes, it may be necessary to clear your cache more than twice to rectify the problem.

Clearing cache under Internet Explorer 8

To clear your cache under Internet Explorer 8:

  • Log out of your netvibes account and close all other open browser windows.
  • From the Safety menu, click Delete Browsing History
  • Check Temporary Internet files and History, and then click Delete.

Sometimes, it may be necessary to clear your cache more than twice to rectify the problem.

Clearing cache under Internet Explorer 9

To clear your cache under Internet Explorer 9:

  • Log out of your netvibes account and close all other open browser windows.
  • From the Safety menu, click Delete Browsing History
  • Check Temporary Internet files and History, and then click Delete.

Sometimes, it may be necessary to clear your cache more than twice to rectify the problem.

Clearing cache under Mozilla and Netscape

To clear your cache under Mozilla and Netscape:

  • Log out of your netvibes account and close all other open browser windows.
  • Click the Edit menu at the top of your browser, and then select Preferences.
  • Click the + next to Advanced.
  • Select Cache under Advanced.
  • Click Clear Cache.
  • Click OK.

Sometimes, it may be necessary to clear your cache more than twice to rectify the problem.

Clearing cache under Opera

To clear your cache under Opera:

  • Log out of your netvibes account and close all other open browser windows.
  • Click the Tools menu at the top of your browser, and then select Preferences.
  • Click the Advanced tab.
  • Click History.
  • Click Empty now.
  • Click OK.

Sometimes, it may be necessary to clear your cache more than twice to rectify the problem.

Clearing cache under Safari

To clear your cache under Safari:

  • Log out of your netvibes account and close all other open browser windows.
  • Open the Safari menu on your browser's toolbar.
  • Select Empty Cache.
  • Click Empty in the dialogue box.

Sometimes, it may be necessary to clear your cache more than twice to rectify the problem.

Clearing cache under Windows XP

To do a disk cleanup under Windows XP:

  • Click Start, point to All Programs, and point to Accessories.
  • Point to System Tools, and click Disk Cleanup.
  • Check all the field and press ok

Clearing cache under Internet Windows Vista

To do a disk cleanup under Windows Vista:

  • Click Windows logo, point to All Programs, and point to Accessories.
  • Point to System Tools, and click Disk Cleanup.
  • Point My files only
  • Check all the field and press ok.

Should you have any queries contained in this FAQ or any other related issue, please report it to our Support Team at http://www.netvibes.com/static.php?show=feedback.